Certificate of Warranty
Wood Palace Kitchens, Inc.
Wood Palace Kitchens showed you how to “Dream First”; we listened to you and combined that with our years of experience to create the kitchen of your dreams. Therefore, we want to keep your experience alive. Not only do we listen to your dreams, design the kitchen and bathroom that you desire, deliver your quality product, and install those products with pride and care, we also keep the relationship on a positive level. We keep that positive relationship by providing you with superior customer service and a warranty to back up our solid craftsmanship that Wood Palace Kitchens is proud to offer.
Wood Palace Kitchens, Inc. provides all of our customers with the highest-quality kitchen and bathroom cabinets and countertops. We are committed to standing by our high-quality craftsmanship with a limited Lifetime Warranty to protect our customers while they enjoy their kitchens and bathrooms. Our manufacturers provide us with high-quality products, and we are backing that quality with a warranty to cover any issues for the life of the kitchen. This warranty is only applicable to products used in residential applications within the United States and is not transferable to subsequent owners.
We at Wood Palace Kitchens want our customers to experience the best customer service available and what better way to ensure your satisfaction than to give you a warranty that stands behind our craftsmanship. We will repair or replace the defective piece(s) at our discretion as to what would be the best solution for the situation. In our warranty, we are covering the labor cost of the repair or replacement as well as the product piece(s) *The warranty of the actual product will be in accordance with the standard warranty provided by the manufacturer. Our warranty covers all defects in any of our products that are not the result of abuse, neglect, misuse, act of God, exposure to moisture, exposure to extreme temperatures, or the effects of normal wear and tear. Wood Palace is also not responsible for loss of time, loss of use, loss of revenues, inconvenience, or other incidental damages.
Please understand that natural woods may vary in color and characteristics, and may exhibit subtle changes as they age. For example, white-painted face frames may eventually have visible cracking around the joint area, and cabinet colors may darken or lighten over time. Sunlight, smoke, household cleaners, and other environmental conditions may also affect the color match over time. These variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this warranty.
In addition to Wood Palace Kitchen’s Lifetime Warranty on defects in materials and workmanship, if your beautiful kitchen and/or bathroom was installed by one of Wood Palace’s installers, the maintenance of that installation carries a One-Year Limited Warranty on adjustments to hinges, runners, pull outs, Lazy Susans, and caulking around the cabinets. We want you to understand that hinges or runner guides may come out of adjustment, or your Lazy Susan may start to bind, or a shelf may tip out of adjustment. Our limited One-Year Warranty will be responsible for making sure that we can address the issue at no cost to the customer.
Congratulations on the purchase and installation of your Wood Palace kitchen and bathroom. We are proud to be of any service to you, and please contact our Customer Service Department for any help that you may need. Remember, you are the customer, and we want you to enjoy the experience of our services to you.
“Come home to the experience of a Wood Palace Kitchen”
Wood Palace Kitchens, Inc.
7 Mill Street
Middleborough, MA 02346-2226
*Please remember that the product warranty will be in accordance to the warranty provided by the manufacturer. If the manufacturer has something other than a lifetime warranty, that will be the warranty given on the product. Also, the lifetime warranty on labor is only for product that was installed by one of Wood Palace’s certified installers. Thank you for your understanding.